Occupational Health And Safety In Hotels Pdf

occupational health and safety in hotels pdf

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Hotel housekeepers are the largest group of workers in the hospitality industry and experience the highest health inequalities compared to other workers in the industry [ 1—3 ]. In addition to the physical, and chemical hazards in the workplace, these workers face high psychological stress associated with low control and job insecurity [ 1 , 2 , 4 ]. Considering the current coronavirus COVID pandemic, hotel workers, particularly housekeepers are at heightened risk for poor outcomes due to job insecurity and risk of exposure.

Everything from fire safety to cleaning procedures as well as training and documentation must be covered in your checks. Your hotel will need a documented hotel and guest safety plan. Assign someone to be responsible for updating and maintaining the manual. Every consideration needs to be documented with a designated safety procedure including incident reporting and incident investigation for guests and employees.

MOL Tourism / Hotel Motel Initiative

The industry provides employment for a large number of people, both direct employees as well as part-time and contract staff. There are several main departments performing different functions within a hotel eg housekeeping, front desk, food and beverage, kitchen, stewarding, laundry and engineering maintenance.

In providing a high standard of service to customers, the pace of work can be fast and the working hours long. Providing a safe and healthy working environment contributes to the well- being, morale and productivity of employees. Hotels employ a variety of staff including room attendants, bellmen, front desk personnel, chefs, waiters, laundry operators, banquet servers and engineering maintenance crew.

They can be exposed to a variety of health and safety hazards at work depending on the specific tasks that they perform. Hotel staff may be exposed to the risk of musculoskeletal disorders and injuries and to health hazards such as chemicals, noise and thermal stress. There is also the risk of accidents from slips, trips, knocks and falls, cuts, burns and scalds, electrocution and fire and explosion.

Occupational accidents and diseases can result in suffering, sickness absenteeism, productivity loss, disability or even death. All these can be prevented.

The common workplace hazards and their preventive measures, the principles and elements of safety and health management, check lists and relevant references are given in these guidelines. Employers can work together with employees to establish a safe and healthy working environment in the hotel. Work-related injuries and diseases occur as a result of unsafe acts and conditions.

Unsafe acts occur when employees are unaware of the hazards and the proper work practices. Examples include not adopting the proper lifting methods or not using gloves when handling chemicals. Unsafe conditions may arise out of ignorance or lack of diligence in ensuring a safe and healthy working environment. Examples include the lack of safety guards on machinery or the presence of a slippery floor. Incorrect lifting method. Work-related accidents and diseases can be prevented by first identifying the hazard and then taking the appropriate preventive measures.

The common workplace hazards in hotels and the preventive measures that could be taken are described in this section. Musculoskeletal Injuries And Disorders Many jobs have risks that can lead to sprains and strains to the back and other parts of the body. Our bodies function best in natural postures. Prolonged awkward body postures increase stress on the muscles and ligaments, leading to fatigue, discomfort and increased risk of injury.

Examples of awkward postures include bending the back during bed making or working with the arms above shoulder height during cleaning and stretching to reach across the table to get an item. Back injuries and other musculoskeletal sprains and strains may occur among bellmen, housekeepers, laundry and kitchen staff involved in manual handling activities.

Prolonged standing for many hours can contribute to lower limb aches and pain. Most of the jobs in the hotel involve standing work for many hours. Repetitive use of the hands and upper limb may result in pain in the wrist, elbow and shoulder. Persons at risk include room attendants, laundry operators and kitchen staff. Musculoskeletal injuries could result from the sudden damage from a single episode such as lifting a very heavy load or slipping and falling.

However, more often it is the result of gradual wear and tear from repetitive and prolonged manual activity. Recovery from some of these injuries may take time and further injury may occur, making the problem worse. Therefore it is important to identify the risk factors and take preventive actions to minimise the risk. Most of the problems can be prevented through the application of good ergonomic principles in work design and work practices, which need not be complicated or costly. The specific risk factors and preventive measures are given in these guidelines in the form of fact sheets on good ergonomic work practices by occupation: Bellmen Front desk staff Room attendants Waiters Kitchen staff Laundry operators.

In hotels, chemicals are used mainly for cleaning. Persons at risk include housekeepers, stewards, laundry workers and engineering or maintenance personnel. Some chemicals are hazardous and may be corrosive, irritating, toxic, flammable or carcinogenic. Direct skin contact with some chemicals may cause burns or skin rashes from irritation or allergy.

Chemical spills and splashes may damage the eyes. Volatile chemicals such as solvents can be inhaled. High concentrations of vapour or gas can accumulate particularly in poorly ventilated and confined areas. It is therefore important that employees who work with chemicals are aware of the hazards and adopt safe work practices to avoid chemical exposure. Do not allow unauthorised access to stored chemicals Chemicals used by room attendants.

Inspect chemical stores regularly to check for deterioration or leakage Useful Guidelines for Controlling Chemical Hazards Ensure that every chemical has a Material Dry cleaning solvent management Safety Data Sheet guidelines. Ensure that all chemical containers are Guidelines on Prevention and properly labelled Control of Chemical Hazards.

Arrange for annual medical examinations Guidelines on Risk Assessment for for staff exposed to perchloroethylene Occupational Exposure to Harmful used in dry cleaning Chemicals. Dry cleaning machines must be maintained to prevent Chemical containers should be properly labelled leakage of perchloroethylene.

Although the hotel environment is Sound Pressure Level Maximum duration generally quiet, there are certain areas dB A per day where staff may be exposed to a noise 85 8 hours 88 4 hours hazard eg.

Long term 94 1 hour 97 30 minutes exposure to excessive noise may lead to 15 minutes hearing loss. Permissible exposure levels showing the corresponding length of time allowed for the various noise levels. Where the permissible exposure level is exceeded, measures should be taken to reduce the noise exposure. Construct suitable noise enclosures Use suitable hearing protection or barriers.

Line interior surfaces with sound Useful Guidelines for absorbing materials Controlling Noise Hazard. Staff working in the kitchen, laundry and boiler rooms may be subjected to heat stress from the machinery or equipment used in these areas.

This can lead to headaches, fatigue and discomfort. Improve the ventilation through a carefully planned and laid out exhaust and air conditioning system. Implement and follow an appropriate work-rest schedule. Drink plenty of water to replenish water lost through dehydration Laundry operators are exposed to heat from hot presses. Staff can also be exposed to cold temperatures while retrieving or storing items in cold storage rooms.

They should wear warm clothing while working in such cold environments. Cuts may occur from the use of knives and machinery in kitchens, laundries and engineering workshops. Cuts may also arise from handling broken glass or porcelain by room attendants, waiters or chefs.

Machinery used in the kitchens and laundries like mincers, food mixers, meat slices and ironing machines should be properly guarded. Where this is not feasible, sensors or two-hand controls can be used. A guard that is provided but not put in position would not serve its intended purpose. Regular maintenance would also reduce accidents that result from faulty machinery. Staff should be encouraged to maintain good housekeeping at the workplace.

Refrain from wearing loose or frayed clothing or jewellery that could get caught. Do not try to reach into any moving parts of the Example of machine guarding in the machinery with your fingers laundry. Follow the operating instructions as recommended by the manufacturer or supplier. Switch off or unplug the machine before removing the safety guards for retrieval or Example of machine guarding in cleaning the kitchen.

Store knives securely in proper racks in a visible place. Cut away from your body when cutting, trimming or de-boning. Curl the finger of the other hand over the object to be cut. Wear protective equipment such as mesh Use knives properly to avoid cuts gloves if necessary. Wash and clean sharp tools separately from other utensils. Burns And Scalds The use of ovens and deep fryers without due care can cause severe burns and scalds.

Staff should be educated on the possible hazards and the preventive measures that could be taken while handling such appliances or hot liquids.

Organize your work area to prevent contact with flames and hot objects. Use the correct gloves for handling hot objects. Ensure safe levels of hot liquid like oil or boiling water. Do not use a wet cloth to lift lids from hot pots. Ensure that the handles of pots and pans do not stick out from the counter or stove.

Make use of safety devices like thermostats and interlocking switches in ovens. Example of proper placement of deep Do not overfill pots and pans frying appliances when not in use. Do not open cookers and steam ovens that are under pressure. Open hot water and hot liquid faucets slowly to avoid splashes. Trips And Falls Many workplace injuries also result from workers tripping over physical obstructions or falling from height.

This could be due to insufficient lighting, poor housekeeping, wet and slippery floors, a lack of guardrails or handrails on platforms or staircases, unsafe use of ladders or carelessness. Wet floor can cause slips and falls Example of a raised working platform with safety guardrails.

Ensure elevated platforms are guarded against the fall of persons. Where physical guards are not feasible, provide alternatives like safety harnesses.

Inspect the ladder before and after each use. Do not use defective ladders eg broken or missing rungs: loose hinges, or missing screws or bolts. Set ladders on a flat firm surface, using slip-resistant feet or secure blocking or have someone to hold the ladder.

Face the ladder when standing on it and when climbing up or down. Keep the centre of your body within the side rails. Use ladders safely Set up barricades and warning signs when using a ladder in a doorway or passageway.

Occupational Safety and Health for the Hotel Industry.pdf

You care about the welfare of your employees. They're the backbone of your business. But figuring out what you need to do to protect them and how to get started can be tough - especially when your time and resources are limited. Every year, we help thousands of Ontario's businesses get the tools, training and practices in place for workplace safety. From understanding legal requirements to employee training to dealing with hazards, we have it covered. Our solutions are designed to help you quickly get what you need, when you need it.

The Occupational Safety and Health Administration makes regulations regarding workplace safety that affect nearly all businesses, including hotels. As an owner or manager of a hotel, it is your responsibility to ensure that your business is in compliance with these regulations. OSHA inspectors can make unannounced inspections of your hotel and, if violations are found, your business can be cited and required to pay a fine. OSHA does not have regulations specific to the hotel industry in the same way it has specific regulations for the maritime, construction and agriculture industries. However, OSHA does have a set of regulations called "General Industry" that covers workplace activities and conditions found in most industries.

The industry provides employment for a large number of people, both direct employees as well as part-time and contract staff. There are several main departments performing different functions within a hotel eg housekeeping, front desk, food and beverage, kitchen, stewarding, laundry and engineering maintenance. In providing a high standard of service to customers, the pace of work can be fast and the working hours long. Providing a safe and healthy working environment contributes to the well- being, morale and productivity of employees. Hotels employ a variety of staff including room attendants, bellmen, front desk personnel, chefs, waiters, laundry operators, banquet servers and engineering maintenance crew. They can be exposed to a variety of health and safety hazards at work depending on the specific tasks that they perform. Hotel staff may be exposed to the risk of musculoskeletal disorders and injuries and to health hazards such as chemicals, noise and thermal stress.

Hospitality Industry Safety

The industry provides employment for a large number of people, both direct employees as well as part-time and contract staff. There are several main departments performing different functions within a hotel eg housekeeping, front desk, food and beverage, kitchen, stewarding, laundry and engineering maintenance. In providing a high standard of service to customers, the pace of work can be fast and the working hours long.

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Easy-to-read, question-and-answer fact sheets covering a wide range of workplace health and safety topics, from hazards to diseases to ergonomics to workplace promotion. Download the free OSH Answers app. Search all fact sheets:. NOTE: This document discusses the health and safety aspects of hotel housekeeping involving repetitive motion injuries. If you are seeking a job in housekeeping, it is recommended that you contact the organization you wish to work for directly.

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Occupational Safety and Health of Hotel Housekeeping Employees: A Comparative Study

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